Unfortunately, I don’t have a better post lined up for today. Mother’s Day Weekend is always a busy one, so you’ll have to forgive me for today’s fairly dry post.
Anyway, Mrs Thrill’s desire this past weekend was to do absolutely nothing. The kids and I handled all the chores and meals (including breakfast in bed) for her. For yesterday’s lunch though, she asked me to grab her something from Wendy’s plus lunch and a couple of chocolate Frosty’s for the Thrill-lings.
I personally don’t eat a lot of fast food when I can avoid it. Mostly because of the quality of the food and how it makes me feel after I eat it. There’s more to it though.
When I arrived at the drive-thru, there was only one car ahead of me, but it took almost a full five minutes just for the driver to get her order in. When it was my turn to pull up, it took a couple of minutes before the young lady spoke to me through the box. It was a bad sign.
Sure enough, she had trouble getting my order accurately recorded and then told me that I couldn’t get chocolate Frosty’s since the machine wasn’t set up. “Will vanilla be okay?” she asked. I said it would be fine.
Once she got the order right, it was almost another five minutes waiting for the car ahead of me to get her order at the window. I also had another prolonged wait. When the same young lady who took the order made it to the window, she informed me that the vanilla Frosty’s weren’t available either since they couldn’t get the machine going. I had to get lemonade for the kids. Okay, whatever.
From there, she also had gotten part of the order wrong, of course. It seriously took almost ten minutes to get my stuff and move on. I stayed polite all the way through. I’m always respectful of low-paid workers, particularly when they’re handling my food.
All that aside, my mozzarella chicken salad was alright. The lettuce was browning a bit, but not excessively so.
The whole experience was awful and it made me think about how crappy service has become in our service-based economy. Has anyone else picked up on how much worse service is at many fast food and retail establishments in general in recent years compared to ten, twenty years ago? I still find a few places where it’s exceptional (my local Dunkin Donuts is fantastic), but those are very much exceptions to the rule.
Putting all economic considerations aside, I’m wondering if that whole $15/hr minimum wage thing would be worthwhile IF it means that service will improve. I’m sure some of you on one side of the argument will throw some statistics at me showing how it would tank the economy while those on the other side will explain that the minimum wage hasn’t kept up with the pace of inflation and it’s a moral imperative to raise it and et cetera.
I just wonder if the problem is that the quality of the minimum wage workforce really is that employers are ending up with the best workers that they’re willing to pay for. Who can say though. Maybe I’m wrong to blame the employees, but it seems like with how efficient the fast food industry model is along with the technology they have to work with, they should be operating better than they were a generation ago, not worse.
Anybody have any feedback on this? Am I just a victim of my own perceptions? Has anyone else tried the mozzarella chicken salad? Was the lettuce fresh?